Why the success of open source depends on empathy: 
Open source development’s collaborative innovation and community ethos have changed the world. In The Open Organization, Jim Whitehurst explains that success in open source is found by “thinking of people as members of a community, moving from a transactional mindset to one built on commitment.” However, there is still a barrier at the core of the open source development model: Frequently, it lacks human empathy.
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