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| Image: Panasonic |
Panasonic Lumix Pro Services will be ending in eight European countries and the United Kingdom as of November 30, 2025. The company shared the news on the Lumix Pro support websites for each respective country, as reported by Petapixel.
Austria, Belgium, France, Germany, Italy, Spain, Sweden and the United Kingdom are all impacted by the change. These are not the first countries to lose their Pro Services, however. Panasonic shut down its Ireland program in 2022.
“We will be closing our LUMIX PRO service on 30 November 2025.”
The support sites have a banner stating, “We will be closing our LUMIX PRO service on 30 November 2025. This step allows us to refocus on new activities designed to better support our customers and creators.” It goes on to explain that current members will be able to log in and manage their accounts until December 31, 2025. New registrations haven’t been available since September 18, 2025, according to the sites.
Lumix Pro Services is a membership program for Panasonic users that offers prioritized support, extended warranties and other benefits. The program is aimed at professionals, as it helps users get a working camera in their hands faster than without the Pro Services program. This can take the form of faster repairs, loaner equipment or both.
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| The Lumix Pro Services program in the US has a paid tier with added benefits. Image: Panasonic |
The US Pro Lumix Services membership has two tiers: Red and Platinum. The Red tier is free and promises service turnaround times of three to five business days and loaner equipment for repairs that require more than seven business days. The Platinum tier costs $199 per year, but brings additional benefits, including a two-day turnaround time on repairs and loaner gear if the repair takes longer than that. It also offers a member-only hotline, 20% off out-of-warranty repairs, free sensor or EVF cleaning for up to four cameras per year and more.
In the UK and most EU countries, however, Lumix Pro Services was a single-tier membership that was completely free and unlimited. It only required the ownership of one Lumix S camera body. Members then got a seven-day turnaround on repairs at no charge. It offered worthwhile value to Lumix users, but unfortunately, it will no longer be available in the previously mentioned EU countries or the UK.
We reached out to a Panasonic spokesperson, who made it clear that there are no planned changes for Lumix Pro Services in the United States. They weren’t able to provide any additional insight into changes in the other countries, however.
Our DPREVIEW Tribute:
After nearly 25 years of operation, DPReview closed on 10 April 2023. This difficult decision was part of the annual operating plan review that parent company, Amazon, shared earlier this year.
Over the course of 25 years, DP Review built up a reputation as being one of the most informative places to go for information about that new camera or lens you’re after. DP Review began as an independent reviews site based in the UK in 1998, the brainchild of Philip and Joanna Askey, but it was eventually purchased by Amazon in 2007 and relocated over to Seattle in the USA in 2010.
Cheers DPReview – thanks for the great work and content that guided photographers, videographers and techno junkies the world over!
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