- Understanding Hexing Prepaid Electricity Meters Tamper Procedures
- With three items of information you can successfully tamper reset your Hexing Meter
- Which of the 560 Prepaid Meter Service Suppliers is Yours?
- How can I find my prepaid meter number?
Quick Link: Straton Prepaid will assist you online here: https://straton.co.za/pre-paid/tamper-code-reset-for-hexing-private-prepaid-meters/ OR follow the instructions further below to solve the problem yourself. Please note that it may take up to 48 hours to get a reply if you are stuck on a weekend and that this is (currently) a free service.
Hexing prepaid electricity meters are widely used in many regions, providing a convenient way for consumers to manage their electricity usage. However, issues like tampering can sometimes arise, leading to disruptions in service.
This article aims to shed light on how meters can go into tamper mode, how to identify your supplier using your meter number, and how to obtain a tamper reset code from your supplier.
1. Causes of Meter Tampering
External Interference: One common cause of meter tampering is external interference, such as physical damage to the meter or attempts to manipulate its components.
Unauthorized Access: Unauthorized individuals trying to bypass the meter to avoid paying for electricity can lead to tampering issues.
Technical Faults: Sometimes, technical faults within the meter itself can trigger tamper mode, requiring intervention from the supplier to resolve the issue.
2. Identifying Your Supplier
If you are unsure about your electricity supplier but have access to your meter number, you can still determine the supplier by following these steps:
Locate Your Meter Number: The meter number is usually displayed on the front panel of the meter or on your electricity card.
Contact Local Utility Services: Reach out to your local utility services or electricity regulatory authority. Provide them with your meter number, and they should be able to identify your electricity supplier based on the registered information.
Contact your prepaid meter administration company: Landlords should have this information at hand as they receive payment from their admin company.
See Item No. 5 below: Scroll down
3. Obtaining a Tamper Reset Code
In the event that your Hexing prepaid electricity meter goes into tamper mode and you require a reset code from your supplier, you can take the following steps:
Contact Your Supplier: Reach out to your electricity supplier through their customer service channels. Provide them with your account details, meter number, and a brief explanation of the issue.
Request a Tamper Reset Code: Explain that your meter is in tamper mode and request a tamper reset code to rectify the situation.
Follow Supplier Instructions: Your supplier will issue a 20 digit tamper reset code. Once you have obtained the 20 digit tamper reset code, follow the instructions provided by the customer support team to enter the code into the Hexing meter.
4. The 3 vital pieces of information you need are:
Your prepaid meter number
Who your supplier is
Contact channel for your supplier
By understanding the causes of meter tampering, knowing how to identify your supplier with your meter number, and following the correct procedure to obtain a tamper reset code, consumers can effectively manage and resolve issues with Hexing prepaid electricity meters.
5. How to find my supplier/payment processor?
If your meter was supplied and/or installed by Straton Electrical then go to https://pmd.payportal.co.za and input your meter number, click on ‘New Purchase’. If the result is ‘*Meter not Found’ THEN go to https://www.easypay.co.za/supportedmeters and input your meter number under ‘Supported Meters’ then click on Search.
At the time of writing we had 560 payment processors suppliers in South Africa – you will find a list of them here: https://straton.co.za/pre-paid/tamper-code-reset-for-hexing-private-prepaid-meters/
Video: How to Get a Tamper Reset Code for Your Hexing Prepaid Meter
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