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| Image: DXO |
DxO has announced a new subscription service called Premium Support, designed to give photographers priority access to technical support. The program offers direct contact with DxO experts 24 hours a day, seven days a week, including holidays.
The company says the service was created with working professionals in mind, especially those who often face tight deadlines and unpredictable schedules. DxO’s head of customer support, Frédéric Baclet, cites two common examples: wedding photographers who may need to process thousands of images overnight, or photojournalists in the field who are expected to edit and deliver photos on deadline.
Subscribers to Premium Support get priority in the support queue, with faster response times and one-on-one assistance from DxO specialists. The service covers all of DxO’s software, including PhotoLab for RAW processing and noise reduction, ViewPoint for precision geometric correction, and FilmPack for recreating the look of analog film stocks. It also extends to DxO plug-ins for Adobe Photoshop and Lightroom, ensuring help is available across different editing environments.
Beyond troubleshooting, Premium Support also includes guidance for installation, configuration, and advanced use cases. DxO says the offering is not limited to professionals; advanced amateurs who prefer editing outside of standard business hours may also benefit from always-on access to help.
Premium Support could offer an extra layer of assurance for working photographers who depend on uninterrupted workflows. With fast-tracked responses and expert guidance, DxO is positioning the new program as a safety net for those who can’t afford delays in their editing pipeline.
DxO Premium Support is available now through the company’s website, with three subscription options available: three months for $34.99 (29.99 € / £24.99), six months for $59.99 (49.99 € / £44.99) and twelve months for $99.99 (89.99 € / £79.99).
DxO launches Premium Support: 24/7/365 priority access and expert help for professional photographers
Designed for professionals who can’t afford to wait, this new service is immediately available in 3, 6, or 12-month plans.
Paris, France: DxO, a world leader in photo editing software, today announced the launch of DxO Premium Support, a new service designed to give professional photographers priority access to DxO experts whenever they need help.
“Professional photographers often work under intense time constraints, including
nights and weekends,” explains Frédéric Baclet, Head of Customer Support. “For
For example, wedding photographers need to finalize hundreds or thousands of images
before the next morning’s delivery, or photojournalists edit images on deadline in the
field. For professionals who cannot afford downtime, DxO now offers around-the–
clock expert support, 365 days a year.”
DxO Premium Support is structured to meet the operational constraints of professionals and advanced amateurs whose activity extends beyond standard office hours. The service includes:
- 24/7/365 priority access to DxO experts — ensuring availability at any time of
day or night. - Accelerated response times — with requests systematically handled ahead of
standard tickets. - Personalized support — covering installation, configuration, and advanced use
cases, adapted to individual workflows.
Price and availability
DxO Premium Support is available immediately from the DxO website (shop.dxo.com):
- 3 months – $34.99 / 29.99 € / £24.99
- 6 months – $59.99 / 49.99 € / £44.99
- 12 months – $99.99 / 89.99 € / £79.99
Our DPREVIEW Tribute:
After nearly 25 years of operation, DPReview closed on 10 April 2023. This difficult decision was part of the annual operating plan review that parent company, Amazon, shared earlier this year.
Over the course of 25 years, DP Review built up a reputation as being one of the most informative places to go for information about that new camera or lens you’re after. DP Review began as an independent reviews site based in the UK in 1998, the brainchild of Philip and Joanna Askey, but it was eventually purchased by Amazon in 2007 and relocated over to Seattle in the USA in 2010.
Cheers DPReview – thanks for the great work and content that guided photographers, videographers and techno junkies the world over!