AI’s Language Switch, Mid-Conversation
AI’s Language Switch, Mid-Conversation: Call centres can now adapt mid-conversation to flip between isiZulu, Sesotho, Setswana, Afrikaans and English – previously unrecognised by generic, English-only AI systems. Stellenbosch, South Africa, In a dynamic shift that places South Africa at the forefront of global call centre AI innovation, two homegrown technology pioneers, Saigen and Callbi, are …